Returns & Exchanges

At Hachette Boardgames, we want you to be completely satisfied with your new look. If your purchase doesn't fit or meet your expectations, you can return or exchange any unworn items with original tags within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package the Items

Carefully place the apparel in its original packaging, ensuring all designer tags remain attached and the garment is in its original, unworn condition.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

4

Receive Refund or Exchange

Once our quality control team inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing